![]() Try restarting your router and cable or DSL modem.Wait about 30 seconds and then reconnect your Hub to power. Try restarting your Insteon Hub by unplugging its power cord.With Insteon Hub (2012), ensure that your smartphone or tablet is connected to the same WiFi network as your Insteon Hub.Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.Learn how to Identify your router and cable or DSL modem. Confirm that your internet router and cable or DSL modem are connected to power and turned on.If your Hub shows a solid red status LED, your Hub is unable to connect to the internet. It may be helpful to unplug and reinsert the ethernet cable. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated.Insteon Hub may have become unplugged from ethernet or power.Your home's internet router or modem is not functioning properly.Your home's internet connection is offline.There are several reasons why this may occur. When initially setting up your Insteon Hub, you may encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. If you are still unable to connect to your Insteon Hub after following the above steps and no known system or service outages are in progress, contact Insteon Support and reference the steps in this article. If a service disruption or outage has occurred, you will be unable to access your Insteon Hub until service has been restored. ![]() Insteon's Servers Have Become UnreachableĬheck to see if Insteon's servers have encountered a service disruption by checking our System Status page. If you are on a hotel or business WiFi network, you may need to visit a website to accept the location's terms of service before your device is allowed to browse normally. Insteon's servers have become unreachableĬheck that your device is still connected to the internet by attempting to browse to a website using your device's internet browser. When signing into the Insteon App, you may occasionally encounter an alert informing you that the App was unable to establish a connection with Insteon's servers. Launch HouseLinc and attempt to add the newly supported Insteon devices. When presented with a dialog noting that a file already exists with the same name, select Copy and Replace. In the event that HouseLinc fails to operate correctly after installing the new devices.xml file, you can restore the old devices.xml file.Ĭopy the downloaded devices.xml file to the HouseLinc Data Folder. In the HouseLinc Data Folder, locate the devices.xml file and rename it devices.old. Insteon maintains access to older versions of this file in the event that a new devices.xml file causes issues with your HouseLinc setup.įrom the Start Menu, navigate to All Programs > HouseLinc > View Data Folder If the HouseLinc icon appears, right-click the HouseLinc icon and select Exit.ĭownload the updated devices.xml file from this article. Without updated device definitions, attempting to add new devices will display an Unknown Device error.Įnsure the blue HouseLinc icon is not visible in the Windows System Tray located near the clock in the taskbar. The HouseLinc desktop software has been discontinued and will not receive future feature updates.Īlthough Insteon has ended support for HouseLinc, Insteon will continue to provide periodic updates to support new Insteon devices or new firmware versions for existing Insteon devices.
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